Looking for candidates from the Philippines 🇵🇭
Position: System Administrator
Work hours: 9:00 am - 6:00 pm Sydney time
Compensation range: US$1,800 - US$2,300/month

At RunRemote our mission is to help connect the top-rated remote talent with the world's best job opportunities. Our key markets and clients are located in the US, AUS, UK & Canada just to name a few. All of our roles are full-time and 100% remote, cutting out the daily commute, and providing top-rated talent with the best job opportunities all from the comfort of their home. 

About our client
Our client is a dynamic scale-up company headquartered in Australia, with successful expansions into New Zealand and Canada. As a leading eyewear brand, they excel in both retail and eCommerce sectors. Their team is a tightknit bunch of down-to-earth individuals who look for ways to relentlessly improve on everything they do, every day.

They are all about changing how their customers see the world and how the world sees them.

About the role
The System Administrator will be responsible for managing and maintaining multiple SaaS platforms, ensuring smooth daily operations and service delivery. This role involves system configuration, upgrades, and supporting end users with reports, KPIs, and dashboards. The ideal candidate will streamline processes, document procedures, and develop policies to optimize system performance. Additionally, they will collaborate with external vendors and contribute to both technical business-as-usual (BAU) tasks and new projects in a dynamic, fast-growing environment.

Responsibilities:

• Multiple SaaS systems admin, management and training
  • Netsuite, Looker, SQL server - SSIS, AWS, Excel, Google Sheets
• Responsible for the daily operations and service delivery of the core system and infrastructure covering a range of activities
• Manage system configurations and upgrades
• Support end-user (store teams, marketing, sales, leadership, etc.) requests for new and adhoc reports, KPIs, and dashboards
• Managing process, procedures and controls
• Creating and maintaining workflows, functions, and configurations
• Develop, document and implement policies, procedures and guidelines
• Documentation of internal system processes and procedures
• Work directly with external vendors or partners as required
• Onboard system and integrations on newly opened stores
• Experience working on technical BAU and new project, as well as other ad-hoc
  duties within a growing environment

Immediate Task List:

• Recurring Reports
  • Executive Summary (Sundays), Trade Pack (Mondays), Top Styles Weekly
    (Mondays), Contact Lens Weekly Summary (Sundays)
• Daily Reconciliations (data integrity)
  • Netsuite Sales, COGS, Receipts
• Month-end close tasks
  • POS-Netsuite sales+cogs+receipts reconciliations
  • Month-end reports - sales, receipts, JVP
• Daily maintenance tasks
  • Interco-cross charges, Interco Pairing monitoring (RPA)
• Ongoing support
  • POS Reports, Store Ledger
  • Looker, Netsuite, POS/Commercetools (data and reporting component)
• Assist with any Netsuite csv uploads (Product) and troubleshooting

Requirements:

•  At least 3 years of experience as a system administrator, preferably in an eCommerce/retail industry
• Experience working and maintaining an ERP (Netsuite) system
• Integrations and SQL knowledge
• Automation knowledge (RPA, Scripting), experience with using AI is an advantage
• Analytics and Reporting knowledge
• Capable of working in a multi-platform environment
• Documentation and Collaboration Skills
• Excited in doing monotonous work and lots of data hygiene
• Ability to learn and adapt quickly in new software
• Retail/Commercial minded
• Persistent, Works with integrity, Humble (not being picky with the tasks because it’s monotonous at first), Will maintain the confidentiality of customer and business information and Curious in investigating discrepancies.
• Advanced user of Netsuite, Looker, SSIS, AWS, Microsoft Excel, and Google Sheets

Benefits:

• $50 Internet Allowance
• $50 HMO allowance
• 20 days Paid Time Off