Looking for Filipino (Philippines-based) candidates 🇵🇭
Position: Operations Manager
Work hours: 9:00 am to 6:00 pm Brisbane, Australia time
Compensation range: US$2,300-US2,500/month

At RunRemote our mission is to help connect the top-rated remote talent with the world's best job opportunities. Our key markets and clients are located in the US, AUS, UK & Canada just to name a few. All of our roles are full-time and 100% remote, cutting out the daily commute, and providing top-rated talent with the best job opportunities all from the comfort of their home. 

About our client
Our client is positioned to be Australia’s leading digital transformation company, specialising in AI-driven optimisation for go-to-market (GTM) processes. They empower businesses to streamline their operations, enhance team effectiveness, and drive profitability by deeply embedding AI and technology. By deeply understanding each client’s unique goals and objectives, they craft tailored strategies that optimize their digital ecosystem. Their approach focuses on unlocking the full potential of businesses, driving growth, and achieving success through innovative and data-driven solutions.

About the role
As the Operations Manager, you will oversee the daily operations of the business, ensuring everything runs efficiently and smoothly. You will act as the crucial link between their delivery team and leadership team, allowing leadership to focus on strategic work. This is a critical role that will establish and reinforce the operational foundation of the company, enabling scalable growth.

Responsibilities:

• Manage the day-to-day operations of the business, ensuring smooth workflows and addressing operational issues as they arise.
• Act as a buffer between the project management team and senior leadership, filtering operational matters that need the CEO’s attention and handling the rest.
• Oversee resource planning and staffing, ensuring appropriate allocation of talent across projects and optimising team capacity.
• Management of the off-shore team (Indonesia, Argentina, Pakistan, India, Philippines, total of 5 people as of now) to ensure deadlines are being met and work is being delivered to a set standard.
• Lead the development and implementation of Standard Operating Procedures (SOPs) to ensure efficiency, consistency, and scalability across all functions.
• • Finance
    • Approval of vendor and contractor invoices
      
    • Cash flow review management
      
    • Overdue payments and debt collection
      
  • Sales
    • Scoping and requirements gathering process
      
    • Upsell identification for existing clients
      
    • Account management
      • HubSpot portal
        
      • Website audit
        
      • SEO audit
        
      • Content audit
        
      • Revenue engine audit
        
    • Clearly defined and productised services
      • Google Sheet for quoting
        
  • Marketing
    • Content creation
      
    • Idea generation
      
    • Demand strategy
      
    • Measuring performance
      
  • Recruitment
    • Define and document the stages of the hiring process
      
    • New employee onboarding process incl. training and enablement
      
    • Skills (soft and hard) testing process
      
  • HR
    • Organisational structure
      
    • KPI definitions for each role
      
    • Responsibilities for each team member and role
      
    • Compensation and salary reviews
      
    • Assessing employees against our company values
      
  • Delivery
    • Quality assurance process
      
    • Client onboarding process
      
    • Sales to delivery handover
      
    • Requirements and SOW gathering
      
  • Leadership
    • Structured process to review and optimise processes
      
• Utilise and optimise ClickUp to manage and optimise task workflows, team collaboration, project tracking, and employee utilisation.
• Collaborate with HR on staffing needs and resource allocation to ensure they meet project demands effectively.
• Identify operational bottlenecks and areas for improvement, driving continuous process optimisation.
• Ensure the business is running in a way that reduces dependency on individual team members, especially senior leadership, allowing them to scale smoothly.

Requirements:

• At least 3 years of proven experience as an Operations Manager within a digital agency. 
• Helped scale an agency.
• Deep proficiency and expertise with ClickUp for project management.
• Experience and certifications with HubSpot CRM.
• Strong experience in process management, resource planning, and SOP development.
• Exceptional organisational and multitasking skills, with the ability to manage multiple projects simultaneously.
• Proficiency in building automations with Make/Zapier.
• A strategic mindset with the ability to translate vision into operational processes. Someone who seeks to better understand the agency's current processes, bottlenecks and challenges and constantly finds ways to solve them. 
• Strong communication skills, both verbal and written, with the ability to collaborate effectively with cross-functional teams.
• Experience with staffing and resource allocation in a project-based environment. |
  

Why join our client's team?

• They are a team of a dynamic and driven group of A-players, each excelling in their roles.
• Their culture is grounded in authenticity, reliability, trustability, commitment to success and long-term relationships. These values manifest daily, fostering an environment where every team member feels empowered to innovate, make a positive impact, and drive lasting value.
• The company's success supports not only the financial freedom and passions of its founders, like travel and environmental philanthropy, but also provides employees with the opportunity to work from anywhere, support their families, and feel a strong sense of ownership within the company.
• They aim to create positive environmental outcomes and engage in meaningful social impact initiatives, working alongside like-minded businesses to support causes that drive sustainable change in society.
  

Benefits:

• $50 Internet Allowance
• $50 HMO allowance
• 20 days Paid Time Off